The Managing Conflict at Work program teaches you the skills needed to effectively manage conflict.
People’s comfort with conflict and their skills to handle it differ considerably. Some shudder at the thought of conflict and try to avoid it at all costs; some seem to find themselves in conflict situations and are unsure how they got there, while others are comfortable with conflict but would like to improve their conflict management skills. Like it or not, conflict is an unavoidable and necessary part of life. The Managing Conflict at Work program teaches you the skills needed to effectively manage conflict. Raised voices, hurt feelings and unsatisfactory outcomes do not have to be part of the process. Indeed, conflict can result in positive change and creative solutions.
The Managing Conflict at Work program assists you to steer a clear path through conflict situations when they arise, negotiate ‘win-win’ solutions, and take charge to create positive outcomes.
Program overview
Session 1
- What is conflict?
- The different types of conflict
- Conflict resolution versus conflict management
- The causes of conflict
- Identifying personal experiences of conflict
- My early warning signs.
Session 2
- Responding or reacting to conflict – what’s your approach?
- Effective conflict management
- Five styles of conflict management
- Collaboration: the 11 step win/win approach
- My personal conflict style(s).
Session 3
- Roles of various parties in the conflict
- Looking within: What do my conflict reactions say about me?
- What about those times when I don’t want to settle the conflict?
- The conflict management process
Session 4
- The conflict management process
- Action Plans (Steps 6-11 of The 11 step win/win approach)
- What if the process doesn’t work?
- Self-management plan
- Action, implementation and evaluation
- Putting it into practice
